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Shopping Information
You can use our search bar at the top of the page to search for specific products or browse through our categories.
Yes, you can create a wishlist and save products for later purchase. Simply click the “Add to Wishlist” button on any product page.
Product availability is indicated on the product page. If a product is in stock, you will see a “Add to Cart” button. If it’s out of stock, you may see a notification or the option to be notified when it’s back in stock.
Yes, you can make purchases as a guest without creating an account. However, creating an account allows you to save your shipping information, track your orders, and access exclusive offers.
Payment Information
We accept credit cards, debit cards, and PayPal for secure and easy checkout.
Yes, your payment information is secure. We use [security measures, e.g., SSL encryption] to protect your data.
Yes, you can apply a coupon code during the checkout process. Simply enter the code in the designated field.
If your payment fails, you will be notified and given the option to try again or choose a different payment method. Please ensure that your payment information is correct and that you have sufficient funds in your account.
Order Returns
We offer a 30 day return policy. You can return eligible items within 30 days of receiving your order.
To return an item, please contact us first — do not send it to our business address. If we shipped the wrong product, we’ll provide the correct return address and instructions.
If the return is due to our mistake (like sending the wrong item or a defective product), we’ll cover the return shipping cost and issue a full refund with no extra fees.
If the return is for any other reason (such as a change of mind or incorrect address), the customer is responsible for return shipping.
We encourage customers to choose the right product before placing an order, as we typically do not offer exchanges. However, if your item arrives damaged, defective, or there’s an issue with the order, we’ll review the case and may offer an exchange depending on availability.
Please contact us within 30 days of delivery with your order number and issue details. We’re here to help if something goes wrong.
📧 Email: info@electrolio.com