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Return to shopRefund Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we unfortunately can’t offer you a refund or exchange.
To be eligible for a return:
Your item must be unused, in the same condition you received it, and in the original packaging.
A receipt or proof of purchase is required.
Non-Returnable Items
We do not accept returns for:
Open-box or used electronic items
Items damaged due to misuse or neglect
Clearance or final sale items
Gift cards (if offered)
Downloadable software or digital licenses (if applicable)
Partial Refunds (If Applicable)
Partial refunds may be granted if:
The item is not in its original condition
Packaging is missing or damaged not due to our error
The return is requested after 30 days but under exceptional circumstances
Refund Process
Once we receive and inspect your return, we’ll notify you by email about your refund approval or rejection.
If approved, your refund will be processed and credited to your original method of payment within 5–10 business days.
Late or Missing Refunds
If you haven’t received a refund yet:
Double-check your bank account.
Contact your credit card provider.
Contact your bank.
If still unresolved, contact us at info@electrolio.com.
Exchanges
We only replace items if they arrive defective or damaged. To request an exchange for the same item, email us at info@electrolio.com. If approved, you’ll be instructed where to ship the item.
Return Shipping
Customers are responsible for return shipping costs. Shipping charges are non-refundable. If your return is approved, the cost of return shipping may be deducted from your refund.
We recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee receipt of returned items.
Need Help?
For questions about refunds or returns, contact us:
📧 Email: info@electrolio.com